Welcome to the Knowle West Universal Credit support page

Universal Credit is being introduced in stages across the UK – it is set to be rolled out across South Bristol in June 2018.

Who is affected?

Universal Credit will replace the following benefits:

  • Child Tax Credit
  • Housing Benefit
  • Income Support
  • income-based Jobseeker’s Allowance (JSA)
  • income-related Employment and Support Allowance (ESA)
  • Working Tax Credit

What do you need to know?

  • Use your own email address to send and receive messages
  • Click on a link within your email to activate an account
  • Search the internet for a specific website
  • Switch between browser tabs
  • Fill in an online form with personal information using drop down menus and search functions
  • Create and securely save a username and password
  • Type information into a text box
  • Be able to copy letters and numbers into a text box to “digitally verify” you are not a robot
  • Print a document
  • Attach a document to an email
  • Access your bank or credit union information online

If you need support doing any of the above, look at the resources below which include local advice and computer access.