Coronavirus Info

We know that many people are watching the unfolding situation with COVID-19 and are concerned about the impact the virus might have in Bristol and Knowle West.

The team behind the Knowledge, and Knowle West Alliance want to make sure we provide access to accurate online information, and do what we can to ensure that no one in Knowle West feels isolated, scared or unsupported during this changing time.

The situation is rapidly evolving and the websites below are often updated on a daily basis, but we hope the information will be a helpful starting point for you.

The Knowle West Alliance Facebook page will be posting regular updates.

See the latest information from the Government:

Shielding programme ended on 31 March 2021

Shielding = people classed as clinically extremely vulnerable who are advised to take additional action to prevent themselves from coming into contact with the virus. This group has been strongly advised to stay at home as much as possible and keep visits outside to a minimum (for instance once per day and remain outdoors).

Changes in government guidance might make people anxious. It’s really important at this time to be patient with one another and ourselves, and move slowly and cautiously towards easing restrictions.
The City Council is encouraging everyone to follow the public health guidance in Bristol and those who have been shielding to be extra vigilant by: 
•            working from home where possible
•            minimising social contact with people outside of your household or support bubble
•            avoiding car sharing with people from outside your household or support bubble  and making sure you wear a face covering when using taxis
•            going to the shops or pharmacy at quieter times of day
In the meantime, if you need help and support, call the free We Are Bristol helpline on 0800 694 0184.

Guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19 – GOV.UK
This guidance is for people who are clinically extremely vulnerable, including children. It’s also for their family, friends and carers.

Health Advice

“COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.”
(NHS website)

The NHS website explains:

  • the symptoms of coronavirus
  • ‘dos’ and ‘don’ts’ for everyone to help slow the spread of the virus
  • groups that are particularly at risk
  • ‘stay at home’ guidance for people with confirmed or possible coronavirus (COVID-19) infection – sometimes referred to as ‘self isolation’.

You can also visit the COVID-19 Information Centre Facebook page for updates and notifications.

Get free regular rapid tests

If you have symptoms of coronavirus and have isolated yourself at home, and you need medical advice, you can use the online NHS coronavirus 111 service. If you can’t get the help you need via this website, you can call 111.

Regular rapid (lateral flow) testing is now available to everybody in Bristol without COVID-19 symptoms.

You can order coronavirus (COVID-19) rapid lateral flow tests here:

You can also collect up to 14 tests at a time from collection points, listed under ‘guide to rapid testing’ on the Bristol City Council website.

From October 2021 there is a new way to collect your tests:

You can download COVID-19 rapid home test kit instructions from the GOV.UK website. Once you have your test result, you must report it within 24 hours on GOV.UK website under ‘report COVID-19 result’ or by calling 119.

If your test result is positive, you need to:

Support is available to you if you need to self-isolate. You may be eligible for payment, find out more about NHS Test and Trace Support Payment on our website. If you need help to get food or do other essential tasks, call the free We Are Bristol helpline on 0800 694 0184.

Vaccination information

The Healthier Together website has up-to-date information about the vaccination programme and where you can get your vaccinations in Bristol, North Somerset and South Gloucestershire (BNSSG). Visit

Mandatory social care COVID-19 vaccinations

From Thursday 11 November, anyone entering a care home as part of their professional responsibilities will need to show proof of vaccination or exemption, unless they are under 18. This includes care workers, hairdressers and maintenance.

A full list of those people who do and do not need to provide evidence can be found on the government website. In order to be fully vaccinated by Thursday 11 November, you will need to receive your first dose by Thursday 16 September. You can do this by:

  • Calling 119
  • Attending one of the city’s many walk-in vaccination clinics.

Individuals must be able to demonstrate to the care home that they have received two doses of the COVID-19 vaccine, unless exemptions apply.The NHS COVID Pass can be used to check and demonstrate vaccine status. The Pass is available on the NHS app. You can also request a letter in the post on the NHS website or by calling 119.

Government Response

The GOV.UK website outlines how the UK government is responding the changing situation. It also contains links to other websites and statistics about the number of coronavirus cases in the UK.

Foreign Travel

The Foreign & Commonwealth Office (FCO) website contains guidance for British people travelling and living overseas.

You can use the Travel Advice part of the site to view guidance for each country, including whether the FCO advises against travel there at the moment.

Employees, Businesses & Benefits

If you are concerned about the impact that the coronavirus could have on your job, business or benefits, you can visit the GOV.UK website. It contains information about:

  • Changes to Job Centre appointments
  • Those already claiming support
  • Those who need to make a new claim for financial support
  • Employees and self-employed people, such as Sick Pay
  • Businesses, such as business support


Bristol schools re-opened from 8 March 2021.

Bristol City Council’s website has a section providing information about the status of city schools.

Public Transport

Due to the coronavirus outbreak there may be some changes and disruption to public transport services. Up to date information from local transport providers can be found by following the links below.

Mental Health Support

If concerns or worries about coronavirus are having a negative effect on your mental health, there is advice available online from charities and organisations that specialise in supporting people’s health and wellbeing.

Domestic Abuse

For anyone who feels they are at risk of abuse – it is important to remember there is help and support available to you. Guidance is also available to help perpetrators change their behaviour.

The government supports and funds a number of charities who are able to provide advice and guidance and is in regular contact with the charity sector and police to ensure these support services remain open during this challenging time.

For details of services that can help visit GOV.UK. There is further information about how to access help here.

Helping others

If you are well and able to offer support to people in Knowle West who are self-isolating, there are a number of things you can do. Visit the Help Your Community section for more info.