Community News

Are you ready for Universal Credit?

Universal Credit will start to be rolled out across Bristol from June 2018 – and includes Knowle West.

As a result – a number of organisations within the area have come together to look at different ways of tackling the new claims process.

Headed by Knowle West Health Park Chief Executive, Heather Williams, the group hopes to better prepare local residents for this change.

In order to make a Universal Credit claim, you will need access to a computer and some online skills.

Skills needed to claim:

  • Use your own email address to send and receive messages
  • Click on a link within your email to activate an account
  • Search the internet for a specific website
  • Switch between browser tabs
  • Fill in an online form with personal information using drop down menus and search functions
  • Create and securely save a username and password
  • Type information into a text box
  • Be able to copy letters and numbers into a text box to “digitally verify”
    you are not a robot
  • Print a document
  • Attach a document to an email
  • Access your bank or credit union information online

If you do not have access to broadband internet at home, the majority of supporting organisations offer free WiFi access  to process claims via your personal smartphone or tablet.

To help you set up and manage your claim there are drop-in and support sessions – including the use of computers and free courses available.

Info can be found at:

  • Filwood Community Centre (Filwood Broadway)
  • re:focus – (Filwood Broadway). Session must be booked on 0117 953 0689.
  • Knowle West Media Centre (Leinster Avenue)
  • The Park (Daventry Road)

For more information visit:


Who will be affected?

Low-income families

Part-time and zero hours contract employees

Working Tax Credits and Housing Benefits claimants

Jobseekers Allowance

Employment and Support Allowance