Useful Local Information

The Knowle West Alliance is gathering information on what services, shops, and facilities are open in the area. We will share this information here, on and our Facebook Page as soon as possible.


We’ve compiled a list of activities which you can do online from exercise and culture to learning and skills.

Access to food deliveries

The Knowle West Alliance have contacted local shops and food delivery outlets for the area. Our most recent information can be found below.

Help us keep this information up to date: If you work in a local shop or know of other ways that local people can buy easily buy food please send Frances from Knowle West Alliance an email so we can share this info: 

Access to food deliveries

Bristol coronavirus hotline goes live 

A dedicated telephone hotline has been launched in Bristol to help the city’s most vulnerable citizens during the coronavirus pandemic.

The We Are Bristol support phone number – 0117 352 3011 – went live on Tuesday 31 March and will offer a lifeline to isolated and worried residents across the city….

Coronavirus newsletter

Bristol City Council has just launched a coronavirus newsletter so people can find out what’s happening in the city and how they can get help if they need it. 

You can sign up to receive the next edition:…

Local services

You might already be aware of some of the changes to Bristol City Council services. Here is a summary of their latest changes below

  • Waste services – The council is asking residents to continue to show support for crews by sorting recycling properly, double-bagging coronavirus-related waste and keeping it with you for 72 hours before putting out for collection to reduce harmful bacteria. Recycling Centres opened on 18 May but see information on guidelines for using them:
  • School closures – all schools have been closed, except for children of key workers and vulnerable children. Phased re-opening for some classes started in June.
  • Citizen service point – some non-essential face-to-face services have been suspended or moved to telephone appointments.
  • Council tenants – the Council is providing essential services only to make sure that people’s urgent needs are met.
  • Events – all public events have been cancelled until at least the end of July, including Bristol Harbour Festival.
  • Libraries – Central Library is opening in stages – you can now visit to return borrowed items and use the Call and Collect service only.
    From Monday 7 September, you can visit to browse and borrow books, use a computer (you’ll need to book ahead), and print. Stockwood, Henbury and Fishponds Libraries are open from 10 September. For more info and opening times visit: 
  • Museums – remain closed but with virtual viewings of exhibitions and collections and online talks. M Shed cafe is open Thurs to Sun from 12-9pm. The enquiries service at Bristol Archives will continue during this time.
  • Register office – you can’t register a birth at the moment and we are only registering deaths and still births by telephone. Also, it’s not possible to give notice for a marriage or civil partnership and there are no marriage or civil partnership ceremonies taking place.
  • Funeral services – the council is restricting funeral attendance to a maximum of 20 mourners of immediate family or very close friends only and have postponed scattering and burial of ashes.
  • Leisure centres and swimming pools are currently closed. Government guidance says they can open from 25 July.
  • Parks – Parks including Hengrove Play Park cafe and play equipment  are now open. Check the council website for which park facilities and toilets are open across Bristol.
  • Free parking for NHS staff and care workers – if you work for the NHS or as a care worker, you can park for free in all council owned car parks, on street pay and display bays and residents’ parking zones, including shared use bays. 

Filwood Hope still offering support and advice

Filwood Hope may have closed its centre on Filwood Broadway but staff are still available to offer help and advice.

The charity says: “Although the centre is closed our advisers are still working five days a week.”
They can be contacted by text or phone on 0771 266 1241 or email advice@filwoodhope .org

Emotional Support from Oasis-Talk

Oasis Talk are offering free emotional support for people who are experiencing anxiety associated with coronavirus. This support is delivered by a qualified therapist.


If you are aged over 50 and live in Bristol. Bristol AGE UK are funding our support and can be contacted through their support hub on 0117 929 7537.

If you receive a low income. This is being funded by Quartet Community Funding.

For everyone else, we are offering our usual CBT, Counselling and Trauma therapy at reduced prices to support people through this period. 

If you would like to self-refer please call us on 0117 927 7577 or email us at

Health and fitness

Down Dog is offering free access to its yoga apps until 1 July for all healthcare professionals: visit register your work healthcare domain.

Older people

Keeping active

Heard everyone talking about Joe Wicks’ daily online PE class for children? Well, he also has some home workouts designed for older people.

LinkAge has a list of these as well as plenty of other online videos to help you keep fit and active during self isolation:

Help to connect with family and friends

The older generation is being given a helping hand to learn how to use video chat apps on their hone or computer.

Here are links to WikiHow which show you how to download and use these apps.

Facetime: more



Carers Support Centre in Bristol is urging everyone who looks after someone to apply for a Carers Emergency Card which contacts a 24 hour helpline if you become ill.

You can register for one at

The charity provides a free wellbeing service with phone support through its CarersLine 0117 965 2200  or CarersOnline: 

It also has a coronavirus FAQ page full of guidance, advice and resources for carers: