Useful Local Information

The Knowle West Alliance is gathering information on what services, shops, and facilities are open in the area. We will share this information here, on and our Facebook Page as soon as possible.


We’ve compiled a list of activities which you can do online from exercise and culture to learning and skills.

Access to food deliveries

The Knowle West Alliance have contacted local shops and food delivery outlets for the area. Our most recent information can be found below.

Help us keep this information up to date: If you work in a local shop or know of other ways that local people can buy easily buy food please send Frances from Knowle West Alliance an email so we can share this info: 

Access to financial help for food

FOOD clubs – for families who are struggling…/children…/food-club/

Bristol City Council has food voucher offers and help for those struggling financially:

Bristol Food Network – directory of organisations working in food poverty & insecurity in Bristol:…/food-poverty…/

Food Banks in Bristol:

A. Bristol North West Food Bank

B. Bristol North Food Bank

C. Bristol East Food Bank

Bristol coronavirus hotline goes live 

A dedicated telephone hotline has been launched in Bristol to help the city’s most vulnerable citizens during the coronavirus pandemic.

The We Are Bristol support phone number – 0117 352 3011 – went live on Tuesday 31 March and will offer a lifeline to isolated and worried residents across the city….

Coronavirus newsletter

Bristol City Council has just launched a coronavirus newsletter so people can find out what’s happening in the city and how they can get help if they need it. 

You can sign up to receive the next edition:…

Local services

You might already be aware of some of the changes to Bristol City Council services. Here is a summary of their latest changes below

  • Waste services – The council is asking residents to continue to show support for crews by sorting recycling properly, double-bagging coronavirus-related waste and keeping it with you for 72 hours before putting out for collection to reduce harmful bacteria. Recycling Centres opened on 18 May but see information on guidelines for using them:
  • Schools – from 1 September Bristol schools started welcoming back pupils. You can get additional support from our new online hub of resources, where we continue to share advice and tips for parents, carers and children. If a child develops symptoms of the virus while at school, they should tell a teacher, go home, and you should arrange for them to get tested.
  • Register office – for up to date information on registering births, deaths and for marriage or civil partnerships.
  • Funeral services – the council is restricting funeral attendance to a maximum of 20 mourners of immediate family or very close friends only.
  • Leisure centres and swimming pools – for up to date information about openings.
  • Parks – Parks, including Hengrove Play Park cafe and play equipment,  are now open. Check the council website for which park facilities and toilets are open across Bristol.

Filwood Hope for support and advice

Filwood Hope has been offering support and advice throughout the pandemic via phone.
They can be contacted by text or phone on 0771 266 1241 or email advice@filwoodhope .org

Emotional Support from Oasis-Talk

Oasis Talk are offering free emotional support for people who are experiencing anxiety associated with coronavirus. This support is delivered by a qualified therapist.


If you are aged over 50 and live in Bristol. Bristol AGE UK are funding our support and can be contacted through their support hub on 0117 929 7537.

If you receive a low income. This is being funded by Quartet Community Funding.

For everyone else, we are offering our usual CBT, Counselling and Trauma therapy at reduced prices to support people through this period. 

If you would like to self-refer please call us on 0117 927 7577 or email us at

Disabled Adults

Older people

Keeping active

Heard everyone talking about Joe Wicks’ daily online PE class for children? Well, he also has some home workouts designed for older people.

LinkAge has a list of these as well as plenty of other online videos to help you keep fit and active during self isolation:

Help to connect with family and friends

The older generation is being given a helping hand to learn how to use video chat apps on their hone or computer.

Here are links to WikiHow which show you how to download and use these apps.

Facetime: more



Carers Support Centre in Bristol is urging everyone who looks after someone to apply for a Carers Emergency Card which contacts a 24 hour helpline if you become ill.

You can register for one at

The charity provides a free wellbeing service with phone support through its CarersLine 0117 965 2200  or CarersOnline: 

It also has a coronavirus FAQ page full of guidance, advice and resources for carers: