Bristol coronavirus hotline goes live

A dedicated telephone hotline has been launched in Bristol to help the city’s most vulnerable citizens during the coronavirus pandemic.

The We Are Bristol support phone number went live today (31 March) and will offer a lifeline to isolated and worried residents across the city.

The hotline will be manned by up to 30 staff who are trained to handle calls and refer people to the right areas.

There will also be a call back option to limit waiting time during busy periods and make sure everyone who needs help can access it.

Call handlers will be able to help people with a wide range of needs – including obtaining food supplies, medication and other essential items. They can also arrange follow-up support with different organisations.

Mayor of Bristol, Marvin Rees, said: “The free hotline is in place to ensure we have a non-digital way for our most vulnerable residents and those at risk to access the help they may need, wherever we can.

“The coronavirus pandemic means many of us are worried, anxious and need help. Here in Bristol we have volunteers who are waiting to help you – when you most need it. We hope to move the hotline to a seven day operation soon.

“Anyone concerned about feeling isolated, getting food, essential items or medicine they need could benefit from the phone line. Even if you simply need someone to walk your dog or a person to talk to once a week. After all, a problem shared is a problem halved…”

People can call the coronavirus hotline on 0117 352 3011 during office hours 8.30am-5pm from Monday to Friday.